Last update: 08/December/2021
3. How we may collect and/or receive your personal information (including sensitive data) This is collected and/or received by us when you:
• Use or access our services; • fill in forms on our website, including any information you provide when you register, create or modify an online account with us; • communicate with us by email, telephone, in writing, through our website or via social media; • use or access our website and services (including, but not limited to, traffic data and data in relation to the resources you access); • respond to questionnaires you may be asked to complete; • manage recruitment and any employment applications and processes.
4. What is personal information?
5. Changes in your personal information
In order to ensure our records are accurate and update we may make periodic requests for you to confirm any or all of the relevant data items that we hold or we may ask to verify information with you.
6. How we use personal information
7. Do we share personal information with anyone else?
8. Marketing Communications
Only when you have provided your explicit consent will we send you marketing communications electronically (e-mail or text). Such communications may relate to goods, products, services or opportunities which are in our legitimate business interest and substantively similar to those that you have previously purchased, invested or expressed an interest in or if you have explicitly consented to us contacting you in this way. Please do not provide us with such consent if you do not want that information to be used by us in this manner. During the setting up of your account, you will have the choice as to whether you wish to provide your explicit consent to receive marketing communications from us and/or third parties. You can change your marketing preferences at any time by contacting us at email@example.com Where we hold your email address and you have not proceed to open an account or make an explicit request to receive any marketing communications, unless otherwise instructed, and in the absence of a response we will delete such email address from our records after 28 days.
9. Statistical information
We may aggregate information about you with information about other users of our website or services to create anonymised statistical data about users. This is statistical data that does not identify you nor contain any of your personal data. We may distribute any such aggregate information to third parties we work with in the legitimate interests of the business.
10. Information security
We take the security of your personal data very seriously, and we use appropriate technologies and procedures to protect your personal information. We keep our data security procedures up to widely accepted international standards and only work with recognised suppliers. In addition, we review our policies regularly and update them whenever needed to protect you, and to meet our business needs, changes in technology, and regulatory requirements. Here are examples of the ways we protect your data: a) We have appropriate technical and organisational measures in place to protect you against accidental loss and unauthorised access, use, destruction or disclosure of your data. b) We have a business continuity and disaster recovery plan that is designed to help us offer our services and protect our people and assets no matter what happens. c) We place appropriate restrictions on access to personal information. d) We implement measures and controls, including monitoring and physical measures, to store and transfer data securely. e) We complete data protection impact assessments in accordance with legal requirements and our business policies. f) We provide data security training for our employees. g) We use a stringent approach to vendor risk management. The internet is an open medium and we can’t guarantee that any information you send to us by email or via our platform won’t be intercepted or tampered with. Any transmission is at your own risk. Once we’ve received your information, we use strict procedures and security features to try to prevent unauthorised access.
11. How long do we retain your data?
Contact details are stored for varying lengths depending on the nature and purpose for which it was collected. We will only retain test result information for a maximum of 1 month. Vidiia will review your personal data periodically to ensure it is still necessary to be retained for the purpose for which it was collected. Billing data is kept for the lifetime of our contract with you and then ongoing for seven years to comply with tax legislation. Backups of our products are retained for a year. However, we have processes to ensure if a restore is required Subject Rights are maintained. Financial data is retained is accordance with statutory and regulator requirements Marketing and sales data is retained and limited in accordance with this policy. Our services process and aggregate end user data and provide this information to authorised 3rd parties on your behalf. Once this data has been provided this cannot be cancelled.
12. Third party links
13. Data storage
14. Access to information
You have a right under the GDPR to access information we hold about you by contacting us at firstname.lastname@example.org. Please include your name and address and any other information which may identify you. We will not charge you for any reasonable and or periodic requests to access this information. You will have the right to instruct us to move, copy or transfer your personal data from one IT environment to another in a safe and secure way, without any hindrance to usability. Where you request a transfer of your data we reserve the right to maintain a copy in line with our regulatory and statutory obligations. In addition, we may redact or remove any proprietary information relating to the activities of our firm or its affiliates.
15. What are your rights in relation to our use of your information?
You have rights under data protection law in relation to our use of your information, including to: 1. request access to your information, which you can do by emailing email@example.com stating you are submitting a Subject Access Request; 2. update or amend your information if it is inaccurate or incomplete by emailing firstname.lastname@example.org requesting an update; 3. object to certain uses of your personal data (which includes direct marketing and processing based on legitimate interests and processing for purposes of scientific or historical research and statistics) on grounds relating to your particular situation by emailing email@example.com; 4. withdraw any consents you have provided in respect of our use of your information either by clicking unsubscribe links in emails or emailing firstname.lastname@example.org; 5. request the return of information you have provided to us, to use for your own purposes (often called your right to data portability) where the processing is based on your consent or for the performance of a contract, and the processing is carried out by automated means; 6. lodge a complaint with the Information Commissioner’s Office (https://www.ico.org.uk/global/contact- us/email/) or other relevant supervisory authority. We may need to ask you for further information and identification to help us to comply with this request. More information about these rights can be found at https://ico.org.uk/for-the-public/. If you have any questions about these rights, or you would like to exercise any of them, please contact us at email@example.com We may need to ask you for further information and identification to help us to comply with this request. More information about these rights can be found at https://ico.org.uk/for-the-public/. If you have any questions about these rights, or you would like to exercise any of them, please contact us at firstname.lastname@example.org
16. Right to have your data deleted
You have the right to ask us to delete your personal data without undue delay and we shall comply where one of the following grounds applies:
18. Contacting us
If you have any questions or comments on this policy or you would like to request a copy of your personal information, you can contact us at email@example.com